Unlike most other hosting providers, The Planet offers 24x7x365 redundant monitoring capabilities from two Network Operations Center (NOC) locations, staffed by certified system administrators and security professionals. Our network management teams operate NOCs in Houston and Dallas to assure the most sophisticated and comprehensive systems monitoring, and complete monitoring back-up in the event of any emergency.

We leverage state of the art network monitoring software combined with highly defined monitoring and escalation procedures to ensure the highest standards for security, reliability, performance and systems availability.

• Redundant network cores in multiple data centers means that if a router or high-level network appliance goes down for any reason, there is no loss of service.
• Gigabit cross-connects between multiple data centers assures that data moves quickly. And if any one data center were to experience network connectivity issues, it would simply route outgoing data through other centers.

The Planet ensures that our system automatically measure the latency of key network routes and sends client data to the Internet along the best possible route.

High powered network speed and bandwidth

When it comes to network speed and bandwidth, The Planet is second to none. With an unrivaled 100 gigabits per second speed, The Planet eliminates bandwidth traffic jams and roadblocks to assure high volume, instantaneous response for hosted applications.

By using multiple Tier 1 telecom providers and direct Internet connections, we bypass transit networks and shorten the network path between your IT infrastructure and your customers. The result is lower latency, maximum speed, and unsurpassed reliability. In short, The Planet provides you with the connectivity, bandwidth and stability you simply can't find anywhere else.

Datacenter Infastructure

Click here for a live camera view of Our datacenter.

 The Planet's datacenter spans more than 83,000 sq ft of raised floor between the three facilities with multiple AC units maintaining a constant ambient temperature of 70°F. Among the long list of datacenter features are a comprehensive VESDA smoke-detection system, multiple UPS systems to protect against power outages, and multiple generators to ensure that customers are unaffected even in the event of catastrophic power failure.

The Planet's datacenter is one of the most secure, boasting over 100 individual motion-sensitive closed-circuit cameras. The security system quite literally follows each visitor throughout the facilities until they have concluded their visit, and this information is routinely archived.

The datacenter is sectioned off to accommodate shared cabinets, full-cabinets, and custom data cages. The Planet leases cabinets in several different configurations, ranging from a single 1U of rack space to several dedicated cabinets.

The Planet utilizes 14 – 500KVA Powerware UPS units across the three facilities for battery backup power in emergency situations. Each unit comprises 90 batteries each for a grand total of 1260 batteries and 80 minutes of runtime. The UPS units operate in failover pairs extending the redundancy and runtime of the battery backup units. All UPS units are monitored via DATATRAX™ with information distributed to the NOC facility in real time. These units are also monitored via NOC Engineers 24/7 by physical inspection every 4 hours.

The power system was designed for maximum redundancy, ensuring that the customers' servers will never be unavailable due to a power outage.

These automatic transfer switches transfer power automatically during periods of electrical failure to any of the three electrical grid feeds. The transfer switches automatically transfer power between the power grids, the UPS units and the diesel generators without power interruption. All environmental systems are monitored via the DATATRAX™ monitoring system and any variance in systems is reported immediately to the NOC facility.

The Planet’s electrical infrastructure is broken into three primary zones within the datacenter (A, B, C). Zone A services ½ of the datacenter with electricity. Zone B services the remaining ½ of the datacenter and Zone C overlays the entire datacenter creating a complete redundancy in electricity allowing for the 100% uptime SLA. The north generator is a 1.5 Megawatt – 16 cylinder diesel generator sitting atop a 2500 gallon diesel tank. This generator supplies electricity for zones A and B and has a maximum runtime of 15 days with onsite fuel. Offsite fuel contracts have SLA requirements of 4 hours for a refuel. Diesel generators can run indefinitely and are monitored by the DATATRAX™ monitoring system.

The Planet’s electrical infrastructure is broken into three primary zones within the datacenter (A, B, C). Zone A services ½ of the datacenter with electricity. Zone B services the remaining ½ of the datacenter and Zone C overlays the entire datacenter creating a complete redundancy in electricity allowing for the 100% uptime SLA. The South generator is a 1 Megawatt – 12 cylinder diesel generator sitting atop a 2000 gallon diesel tank. This generator supplies electricity for zone C and has a maximum runtime of 15 days with onsite fuel. Offsite fuel contracts have SLA requirements of 4 hours for a refuel. Utilizing both generators and complete power redundancy, The Planet offers 100% uptime on all electrical systems. Diesel generators can run indefinitely and are monitored by the DATATRAX™ monitoring system.

The entrance to ThePlanet datacenter is comprised of badge-keyed doors that are monitored by the internal tracking system as well as closed-circuit cameras, ensuring that no unauthorized entities may enter the premises.

The entrance to The Planet's offices and datacenter are indicative of the attention paid to security throughout the facilities. Customers and visitors must check in at the front desk and are permitted access only as dictated by the Orbit online portal.
The Planet's offices are manned 24/7 by NOC Engineers.